Crisis can happen in the blink of an eye. One minute life is normal, and then everything is different. It could be anything that rocks your stability: death, divorce, accident, layoff, shutdown. But crisis comes to us all, and it's important to know what to do.
My own personal experience with crisis was major - eleven years ago my husband fell twenty feet off of a ladder and spent two days in neuro ICU. But I learned some lessons about what to do before and during a crisis, and how to support others in their own.